REGULATIONS

REGULATIONS

HOTEL REGULATIONS

The Owners, Management and Staff of the Grand Hotel Kielce kindly request your cooperation in adhering to these Regulations, which are intended to ensure a peaceful and safe stay for all our Guests.

§ 1 SUBJECT OF THE REGULATIONS

1. These Regulations define the rules for the provision of services, liability, and the rules of stay at the GRAND HOTEL KIELCE and constitute an integral part of the contract concluded upon signing the registration card, as well as through implied actions, in particular by making a reservation, checking in, or paying for the stay. By performing any of the above actions, the Guest confirms that they have read and accept the terms of the Regulations.

2. These Regulations apply to all persons staying at the GRAND HOTEL KIELCE, located at 78 Sienkiewicza Street in Kielce.

3. The Regulations are available at the Hotel reception, in the Guest Information Book, and can be downloaded from www.grandhotelkielce.pl.

4. The rules for the protection of Guests’ personal data are defined in the Privacy Policy, available at the Hotel reception, in the Guest Information Book, and at www.grandhotelkielce.pl.

§ 2 HOTEL DAY

1. Hotel rooms are rented for hotel days, which begin at 3:00 p.m. and end at 11:00 a.m. the next day. The minimum stay is one hotel day.

2. Guests wishing to extend their stay beyond the period indicated on arrival should notify the reception no later than 10:00 a.m. on the day the stay ends. Such requests will be granted subject to room availability and must be confirmed by the receptionist.

3. Guests wishing to check in earlier on the arrival day or check out later on the departure day should notify the reception when booking or during the stay. Requests are subject to availability and must be confirmed by the receptionist. An additional fee may apply; the receptionist will inform the Guest of the current amount.

§ 3 RESERVATION, CHECK-IN AND STAY

1. The Hotel may refuse to accept a Guest who has previously grossly violated the Hotel Regulations, particularly by damaging hotel property or the property of other Guests, causing injury to another Guest, hotel employees, or other persons on hotel premises.

2. Guests may not transfer their room to third parties, even if the period paid for has not expired.

3. A valid photo ID and signature of the registration card are required for check-in.

4. The receptionist may request payment of the bill or securing payment through a pre-authorization on a credit card or a cash deposit during check-in. In case of refusal, the receptionist may refuse to issue the room key card.

5. Upon check-in, the Guest receives a key card used to open the room door and activate the electricity in the room. The number of cards depends on the room type.

6. Quiet hours in the accommodation area are from 10:00 p.m. to 6:00 a.m.

7. Unregistered visitors may stay in the Guest’s room only between 7:00 a.m. and 10:00 p.m. In case of violation, the Guest will be charged an additional fee of 600 PLN per unregistered person.

8. It is strictly prohibited to order food or beverages from external restaurants or delivery services (including but not limited to Glovo, Pyszne.pl, Uber Eats) for delivery to the Hotel.

9. Guests are prohibited from providing the Hotel’s address as the delivery address for food or beverages from external providers mentioned above.

10. For safety and comfort reasons, food couriers and persons acting on their behalf are not allowed to enter the Hotel premises, including the lobby, hallways, guest rooms, or other guest-dedicated areas, except when delivering goods ordered by the Hotel under separate agreements.

11. Hotel staff are authorized to:

1. refuse entry of food couriers acting on behalf of a Guest,

2. demand that such a courier leave the premises immediately,

3. call appropriate services (including security) if instructions are ignored.

12. In case of early departure during a hotel day, the Hotel does not refund payment for that day. Refunds for subsequent days depend on the reservation policy.

13. Pets are accepted for an additional fee. Current fees are listed in the Guest Information Book and at the reception. Detailed terms for pets are specified in the Hotel’s Pet Policy, available at reception, in the Guest Information Book, and online.

14. In case of violation of these Regulations, the Hotel may refuse further service. The Guest must immediately comply with the Hotel’s demands, settle all outstanding charges, pay for any damages, and leave the Hotel. The Guest is also liable for damages caused by persons staying with them.

§ 4 SERVICES

1. The Hotel provides services in accordance with its category and standard. Guests are asked to report any concerns about service quality to the reception as soon as possible to allow immediate intervention.

2. The Hotel ensures:

   • a peaceful and safe stay and confidentiality of Guest data,

   • professional assistance regarding all matters related to the stay,

   • daily room cleaning (unless the Guest displays a “Please respect privacy” sign),

   • proper functioning of technical equipment or prompt repair.
     All maintenance work in rooms is performed during the Guest’s absence unless the Guest requests otherwise.

3. At the Guest’s request, the Hotel provides the following complimentary services:

   • travel and stay information, taxi ordering, wake-up calls,

   • access to the fitness room and steam bath,

   • Wi-Fi internet access,

   • use of the ironing room or delivery of an iron and ironing board,

   • additional room amenities (extra towels, bedding, baby cot, pet bed and bowl, etc.),

   • safe-deposit storage of money and valuables (subject to §5.3),

   • storage of luggage before check-in and after check-out.

4. Information about additional paid services and their prices is available in the Guest Information Book and at the reception.

§ 5 HOTEL LIABILITY

1. The Hotel is liable for the loss or damage of items brought by Guests within the scope defined by the Civil Code (Articles 846–849). Guests must inform the reception immediately after discovering any damage.

2. The Hotel is not liable for loss or damage of money, securities, valuables, or items of scientific or artistic value unless they are deposited at the reception.

3. The Hotel may refuse to accept for deposit items of high value, large sums of money, items posing a safety risk, or large objects that cannot be placed in the deposit.

4. The Hotel is not responsible for the health or safety of children left unattended by their legal guardians.

5. The Hotel is not liable for damage to items sent to laundry if they are cleaned according to manufacturer instructions or according to the Guest’s explicit request.

§ 6 GUEST LIABILITY

1. Guests are fully materially liable for any damage or destruction of Hotel property (including equipment and technical devices) caused by them, their roommates, visitors, or their pets. The Hotel may charge Guests for damages discovered after their departure.

2. Under Article 850 of the Civil Code, the Hotel has a statutory lien on items brought into the Hotel to secure payment for services rendered.

3. Children up to 12 years old must remain under constant supervision of their legal guardians, who are liable for any damages caused by the children.

4. Smoking is prohibited in all guest rooms and indoor common areas. A fee will be charged for each violation. Current fee information is posted on room doors, in the Guest Information Book, and at the reception.

5. When leaving the room, the Guest should ensure that all water taps are turned off and the room door is properly closed.

6. For fire safety reasons, Guests may not use heating devices, irons, or similar appliances that are not part of the room’s equipment.

§ 7 ITEMS LEFT BY GUESTS

1. Personal items left by departing Guests may be sent back at the Guest’s expense via courier service only, after the Guest sends a prepaid shipping label to hotel@grandhotelkielce.pl.

2. If the Guest does not provide instructions for returning the belongings, the Hotel will store them for three months from the departure date. After that period, items will be disposed of.

3. Food items are not stored; any food left behind will be immediately discarded.

§ 7 COMPLAINTS

1. Guests have the right to file complaints related to the Hotel’s operation and the performance of services contrary to these Regulations.

2. Complaints including the Guest’s name, surname, email address, and a concise description of the issue should be submitted via the contact address listed in the “Contact” section of the website or in writing to the Hotel’s postal address.

3. The Hotel will review the complaint within 14 days from its receipt. If the complaint concerns electronic services and cannot be reviewed within 14 days, the Guest will be informed of the cause of the delay and the expected time for handling the complaint.

4. Submitting a complaint does not exempt the Guest from paying for services already used.

§ 8 EFFECTIVE DATE

These Hotel Regulations are effective as of November 18, 2025.