REGULATIONS

REGULATIONS

HOTEL REGULATIONS

THE OWNERS, MANAGEMENT, AND STAFF OF GRAND HOTEL KIELCE WILL BE VERY GRATEFUL FOR YOUR COOPERATION IN OBSERVING THESE REGULATIONS, WHICH ARE INTENDED TO ENSURE A PEACEFUL AND SAFE STAY FOR ALL OUR GUESTS.

§ 1 SUBJECT OF THE REGULATIONS

1. These Regulations define the rules of service provision, liability, and stay at Grand Hotel Kielce, and constitute an integral part of the contract concluded by signing the registration card, as well as by implied acts, in particular making a reservation, registering, or paying for a stay at the Hotel. By performing the above actions, the Guest confirms that they have read and accepted the terms of the Regulations.
2. The Regulations apply to all persons staying at Grand Hotel Kielce, ul. Sienkiewicza 78, Kielce.
3. The Regulations are available at the Hotel reception, in the Guest Information Booklet, and for download at www.grandhotelkielce.pl.
4. The rules for the protection of Guests’ personal data are set out in the Privacy Policy, available at the Hotel reception, in the Guest Information Booklet, and for download at www.grandhotelkielce.pl.

§ 2 HOTEL DAY

1. A hotel room is rented for hotel days, which begin at 3:00 p.m. and end at 11:00 a.m. the next day. The minimum rental period is 1 hotel day.
2. Guests wishing to extend their stay beyond the period indicated on the day of arrival should notify the reception by 10:00 a.m. on the day the stay expires. The request will be granted subject to room availability and must be confirmed by the receptionist.
3. Requests for early check-in on the day of arrival or late check-out on the day of departure should be made at reception during booking or during the stay. The request will be granted subject to room availability and must be confirmed by the receptionist. Additional charges may apply. The receptionist will inform the Guest of the applicable fee.

§ 3 RESERVATION, CHECK-IN AND STAY

1. The Hotel may refuse to accept a Guest who, during a previous stay, grossly violated the Hotel Regulations, in particular by causing damage to Hotel property or that of other Guests, or by harming another Guest, Hotel staff, or other persons on the premises.
2. A hotel Guest may not transfer the room to third parties, even if the paid period has not expired.
3. The basis for Guest registration is presenting a photo ID to the receptionist and signing the registration card.
4. The receptionist has the right to request payment or secure it by pre-authorization on a credit card or a cash deposit at check-in. In case of refusal, the receptionist may deny issuance of the room key card.
5. Upon registration, the Guest receives a hotel key card, which opens the room door and enables electricity flow in the room. The number of cards depends on the room type.
6. Quiet hours in the accommodation area are from 10:00 p.m. to 6:00 a.m.
7. Persons not registered at the Hotel may stay in the Guest’s room only between 7:00 a.m. and 10:00 p.m. In case of violation, the Guest will be charged an additional fee of PLN 600 per unregistered person.
8. If the Guest resigns from their stay during a hotel day, the Hotel does not refund the payment for that day. Refunds for subsequent days depend on the conditions of the reservation.
9. The Hotel accepts pets for an additional fee. Information on the current fee is available in the Guest Information Booklet and at the reception. Detailed rules regarding pets are set out in the Hotel Pet Policy, available at the reception, in the Guest Information Booklet, and on www.grandhotelkielce.pl.
10. In the event of violation of these Regulations, the Hotel may refuse further service to the Guest in breach. Such a person is required to immediately comply with the Hotel’s requests, settle payments for services already provided, pay for any damages, and leave the Hotel. The Guest is also responsible for damages caused by persons staying with them in the room.

§ 4 SERVICES

1. The Hotel provides services according to its category and standard. In case of complaints about service quality, the Guest is requested to report them to reception as soon as possible to allow immediate response.
2. The Hotel ensures:
3. a peaceful and safe stay, as well as confidentiality of Guest data,
4. professional service regarding all matters related to the Guest’s stay,
5. daily room cleaning (unless the Guest displays the “Do not disturb” card),
6. proper functioning of technical equipment or immediate repair.
   Service work in rooms is carried out in the Guest’s absence, and only in their presence if requested.
7. Upon request, the Hotel provides the following free services:
8. travel and stay information, ordering taxis, wake-up calls,
9. access to the fitness room and steam bath,
10. Wi-Fi internet access,
11. use of the ironing room or delivery of an iron and ironing board to the room,
12. additional room equipment (extra towels or bedding, baby cot, pet bed and bowl, etc.), if within the Hotel’s service scope,
13. safe deposit of money and valuables (subject to §5 section 3),
14. luggage storage on the day of arrival before check-in and on the day of departure after check-out.
15. Information about other paid services and their current prices is available in the Guest Information Booklet and at reception.

§ 5 HOTEL LIABILITY

1. The Hotel is liable for loss or damage to items brought into the Hotel by Guests to the extent defined by the Civil Code (Articles 846–849). The Guest should immediately notify reception of any damage.
2. The Hotel is not liable for loss or damage to money, securities, valuables, or items of scientific or artistic value if not deposited at reception.
3. The Hotel reserves the right to refuse to accept into deposit items of high value, large sums of money, dangerous items, or bulky items that cannot be placed in the safe.
4. The Hotel is not responsible for the health and safety of children left unattended by their legal guardians.
5. The Hotel is not responsible for damage to laundry washed according to the manufacturer’s instructions or at the explicit request of the Guest in a specified manner.

§ 6 GUEST LIABILITY

1. The Guest is financially liable for any damage or destruction of Hotel property (including equipment and technical devices), caused by them, their roommates, visitors, or their pets. The Hotel reserves the right to charge the Guest for damages after their departure.
2. In accordance with the Civil Code (Art. 850), the Hotel has a statutory lien on items brought into the Hotel to secure payment for services provided.
3. Children up to 12 years old must remain under the constant supervision of their legal guardians, who bear financial responsibility for damages caused by them.
4. Smoking is strictly prohibited in all rooms and indoor common areas. Violation of this ban results in a penalty fee. The current amount of the fee is posted on room doors, in the Guest Information Booklet, and at reception.
5. Guests must always check that faucets are turned off and the room door is locked when leaving.
6. For fire safety reasons, the use of heaters, irons, and other appliances not provided by the Hotel is prohibited in rooms.

§ 7 ITEMS LEFT BY GUESTS

1. Personal items left at the Hotel by departing Guests may be sent back to the indicated address at the Guest’s expense, exclusively via courier service, after the Guest provides a prepaid shipping label to hotel@grandhotelkielce.pl.
2. If no instruction is received, the Hotel will store items for 3 months from the Guest’s departure date. After this period, items will be disposed of.
3. Food items are not stored and will be disposed of immediately.

§ 8 COMPLAINTS

1. Guests have the right to file complaints regarding the Hotel’s services if they are inconsistent with these Regulations.
2. Complaints containing the Guest’s name, surname, email address, and a brief description of the complaint should be submitted via the contact address on the Hotel’s website (tab “Contact”) or in writing by mail to the Hotel’s address.
3. The Hotel will consider the complaint within 14 days of receipt. If the complaint concerns electronic services and cannot be resolved within 14 days, the Guest will be informed of the reasons for the delay and the expected resolution date.
4. Filing a complaint does not release the Guest from the obligation to pay for services used.

§ 9 EFFECTIVE DATE

These Hotel Regulations are effective from September 15, 2025.